Privacy Policy Chromsystems

1. Information about the collection of personal data

(1) In the following, Chromsystems Instruments & Chemicals GmbH (hereinafter referred to as “Chromsystems”) informs you about the collection of personal data upon use of this website. Personal data are defined as all data which can be attributed to your person, e.g. name, address, e-mail address, user behaviour.

 (2) The Controller in terms of Article 4 (7) of the EU General Data Protection Regulation (GDPR) is Chromsystems Instruments & Chemicals GmbH, Am Haag 12, 82166 Gräfelfing/Munich, Germany, E-mail: mailbox@chromsystems.de (see imprint).

The Chromsystems Data Protection Officer is available to answer your questions about the processing of your personal data by e-mail, datenschutz@chromsystems.de, or by post with the addition “The Data Protection Officer” in the address.

(3) When you contact Chromsystems by e-mail or via the contact form, the data you have provided (your e-mail address and, where applicable, your name and your telephone number) will be stored by Chromsystems for the purpose of responding to your enquiry. The data collected in this context are deleted once storage is no longer required; if there is a statutory duty to retain the data, processing will be restricted.

 

2. Your rights

You have the following rights in your relationship with Chromsystems with regard to the personal data concerning your person:

–         Right to information,

–         Right to correction or erasure,

–         Right to limit processing,

–         Right to object to processing,

–         Right to data portability.

 

(2) You also have the right to complain to a data protection supervisory authority about the processing of your personal data by Chromsystems.

 

The designated data protection supervisory authority is Bayerisches Landesamt für Datenschutzaufsicht, Promenade 27 (Schloss),

91522 Ansbach, Germany,

Telephone: +49 (0) 981 53 1300,

Fax: +49 (0) 981 53 98 1300,

E-mail: poststelle@lda.bayern.de

 

3. Collection of personal data upon visiting this website

(1) If you are using the website only on an informational basis, i.e. you do not register or otherwise transmit information to Chromsystems, Chromsystems will only collect the personal data transmitted to the server by your browser. If you wish to view the website, Chromsystems collects the following data, which are technically required in order to display this website to you and ensure stability and security (the legal basis is Article 6 (1) (f) GDPR):

–         IP address

–         Date and time of access

–         Time zone difference to Greenwich Mean Time (GMT)

–         Content of request (specific page)

–         Access status/HTTP status code

–         Amount of data transferred

–         Website from which the request is made

–         Browser

–         Operating system and its user interface

–         Language and version of browser software.

 

(2) In addition to the aforementioned data, cookies are stored on your computer when you use this website. Cookies are small text files which are stored on your hard drive and allocated to the browser used by you and through which the agency which sets the cookie (in this case Chromsystems) is provided with particular pieces of information. Cookies cannot execute applications or transfer viruses to your computer. Their purpose is to make the online service generally more user-friendly and effective.

(3) Use of cookies:

a) This website uses the following types of cookies, the scope and functioning of which are explained below:

–         Transient cookies (see b)

–         Persistent cookies (see c).

b) Transient cookies are automatically deleted when you close your browser. This particularly includes session cookies. These store a so-called session ID, through which different requests by your browser may be allocated to a single session. This enables your computer to be recognised when you return to this website. Session cookies are deleted when you log out or close the browser.

c) Persistent cookies are deleted automatically after a pre-set period, which may differ depending on the type of cookie. You may at any time delete cookies in your browser’s security settings.

d) You may configure your browser settings according to your preferences and, for example, reject the acceptance of third-party cookies or all cookies. This may mean that you will not be able to use all functions of this website.

e) For more information on the use of cookies on our website and their rejection, please read section 12.

 

4. Further functions and services of this website

(1) Alongside the purely informational use of this website, Chromsystems offers a number of different services which you may use if they are of interest to you. For this purpose, you will normally have to supply some additional personal data which Chromsystems will use to provide the respective service and to which the aforementioned principles of data processing apply.

(2) Chromsystems uses external service providers for some parts of the processing of your data. These providers have been carefully selected and engaged by Chromsystems, are bound to instructions and are monitored regularly.

(3) Furthermore, Chromsystems may provide your personal data to third parties if participation in promotions, contract conclusions or similar services of Chromsystems are offered in conjunction with associates. You will receive detailed information on this when you supply your personal data, or in the service description below.

(4) If these service providers or associates are domiciled in a state outside the European Economic Area (EEA), Chromsystems will inform you of the consequences of this fact in the service description.

 

5. Objection or revocation of consent to the processing of your data

(1) If you have given your consent for your data to be processed, you may revoke it at any time. Such a revocation affects the lawfulness of processing of your personal data once you have declared it to Chromsystems.

(2) If the processing of your personal data is based on a weighing up of interests, you may object to the processing. This is the case particularly if the processing is not required to fulfil a contract with you, which is explained by Chromsystems in each case in the following description of functions. If you wish to declare such an objection, Chromsystems requests that you stipulate the reasons why you wish no processing of your personal data to take place. In the event of a justified objection, Chromsystems will investigate the circumstances and either cease or adjust data processing, or notify you of mandatory reasons meriting protection, due to which the processing must be continued.

(3) You may, of course, at any time object to the processing of your personal data for the purposes of advertising and data analysis. Please use the following contact details to inform Chromsystems of your objection to advertising:

Chromsystems Instruments & Chemicals GmbH
Am Haag 12
82166 Gräfelfing/Munich, Germany

Telephone: +49 89 18930-0
Fax: +49 89 18930-299
E-mail: mailbox@chromsystems.de

 

6. Customer account (registration and ordering)

 (1) Registration for a customer account

If you wish to register on the Chromsystems website, you must provide your email address, full personal and company details and a password of your choice. Chromsystems uses the so-called double-opt-in procedure for registration, i.e. your registration will only be processed if you have confirmed your registration by clicking on the link contained in a confirmation email sent to you for this purpose. If you do not confirm registration within 72 hours, your registration will be deleted from the Chromsystems database. Provision of the aforementioned data is compulsory; all other data may be provided on a voluntary basis. The account will only be activated after verification by Chromsystems.

 (2) Ordering

If you place an order in the Chromsystems online shop, you must provide your personal details in order to conclude a contract. Chromsystems needs this information to process your order. In doing so, Chromsystems uses the data you have stored in your customer account. Chromsystems processes this data in order to process your order.

 (3) Encryption

In order to prevent unauthorised access to your personal data by third parties, the connection is encrypted using TLS technology.

 (4) Overview of the data collected in the registration and order area:

When you register and/or place an order, Chromsystems will store the data required for registration, the order history and the data you provide voluntarily for the duration of your use of the portal. You can manage and edit all details in the secure customer area. The legal basis for this is Article 6 (1) 1 (f) GDPR.

Due to provisions of commercial and tax law, Chromsystems is obliged to store your address, payment and order data for a period of ten years. However, after two years, Chromsystems restricts the processing of this data, i.e. your data will only be used to comply with the statutory obligations.

 (5) Data collected

The following data is collected and stored for registration and ordering (fields marked with * are mandatory): title, first and last name*, company/institution*, department, street*, postcode*, city*, country*, telephone number, your message, email address*, password* (this cannot be viewed by Chromsystems), time stamp of the registration and last activity.

(6) Reasons for collection

  • Clear identification of the person
  • Allocation to a suitable internal account manager
  • As a basis for decisions on the activation of the account
  • As a basis for business communication, provision of product information and, if applicable, for processing orders.

(7) Disclosure to third parties

The data collected in connection with registration and ordering will be stored solely for internal processing.

 

7. Newsletter

(1) Subscription

With your consent, you may subscribe to the Chromsystems newsletter. The goods and services advertised are specified in the declaration of consent. Subscription to the newsletter via the website currently takes place by voluntarily placing a tick in enquiry forms.

(2) Double-opt-in procedure

Chromsystems uses a double-opt-in procedure for newsletter subscription. This means that following your registration for subscription Chromsystems will send you an e-mail to the e-mail address provided in which you are asked to confirm that you wish to receive the newsletter. If you do not confirm your subscription within 72 hours, your information will be blocked and deleted after one month. In addition, Chromsystems stores the IP addresses used by you in each case, and the time of registration and confirmation. The purpose of this procedure is to be able to prove your registration and investigate and solve any potential misuse of your personal data.

(3) Revocation

You may at any time revoke your consent for the newsletter to be sent and unsubscribe from the newsletter. You may declare revocation by clicking on the link provided in each newsletter e-mail, by e-mail to marketing@chromsystems.de, or by a message to the contact details included in the Imprint.

(4)  Overview of the data collected for Newsletters and Tracking

Please note that we analyse your user behaviour when we send newsletters. For this purpose, the e-mails sent contain so-called web beacons or tracking pixels, which consist of a one-pixel image file stored in our e-mailings. For our analysis we link the data specified in paragraph 3 and the web beacons with your e-mail address and an individual ID.

Links contained in the newsletter likewise contain this ID.

The data collected in this way inform us of the time you read our newsletter, which links you click on in the newsletter, and very generally track the user behaviour of the users of our website.

You may object to this tracking at any time by e-mail to marketing@chromsystems.de. The information is stored for as long as you are subscribed to the newsletter. Following unsubscription we store the data purely for statistically purposes and anonymously.

Furthermore, the tracking described above is not possible if you have disabled the display of images in your e-mail application by default. In this case the newsletter will not be fully displayed and you may not be able to use all functions. If you manually cause the images to be displayed, tracking will be enabled as described above.

(5) Data collected

The following data is collected and stored to send the newsletter: first and last name, company, country, email address, IP address and time of subscription and unsubscription

Data in addition to the email address and first and last name are collected because the newsletter subscription is currently only possible as an additional offer of other enquiry forms.

(6) Reasons for collection

Chromsystems stores your email address and, if applicable, other information provided by you for the purpose of sending the newsletter in a personalised and target group-specific manner.

The IP address used and the date of subscription and unsubscription to the newsletter are stored in our internal customer database on the website in order to be able to prove lawful consent or unsubscription and, if necessary, to be able to clarify any possible misuse of your personal data.

(7) Disclosure to third parties

The data collected in connection with the newsletter subscription is stored for internal processing, among other things.

In order to send the newsletter, Chromsystems transfers your email address and, in the case of personalised dispatch, your surname to Inxmail GmbH based in Freiburg/Germany. Further information on the data protection at our service provider can be found at https://www.inxmail.com/data-conditions.

 

8. Quote Request

(1) Purpose

As a guest or logged-in customer, you have the option of using a form to request a non-binding offer for one or more products in our product range.

(2) Data collected

The following data is collected and stored for enquiries (fields marked with * are mandatory): title, first and last name*, company/institution*, department, street*, postcode*, city*, country*, telephone number, your message, email address*, selection of items you are enquiring about.

(3) Reasons for collection

  • Clear identification of the person
  • Allocation to a suitable internal account manager
  • As the basis for preparing a country-specific offer

(4) Disclosure to third parties

The data collected in connection with the enquiry will be stored solely for internal processing.

 

9. General Request, Technical Support, Sales Enquiry (Your Local Representative)

(1) Purpose

As a user of our website, you have the option of using forms to send enquiries to Chromsystems on general topics of clinical diagnostics, technical problems or on products and their field of application.

(2) Data collected

The following data is collected and stored for the types of enquiry specified under (1) (fields marked with * are mandatory): title, first and last name*, company/institution*, country*, your message, email address*.

(3) Reasons for collection

  • Clear identification of the person
  • Allocation to a suitable internal customer advisor in order to be able to answer the question professionally and quickly.

 (4) Disclosure to third parties

The data collected in connection with the enquiry forms specified above will be stored solely for internal processing.

 

10. Workshop enquiry

(1) Purpose

On our website you can enquire about a participation in one of our workshops.

(2) Data collected

The following data is collected and stored for workshop enquiries (fields marked with * are mandatory): title, first and last name*, company/institution*, country*, your message, email address*.

(3) Reasons for collection

  • Clear identification of the person
  • Allocation to a suitable internal customer advisor in order to be able to answer the question professionally and quickly.

 (4) Disclosure to third parties

The data collected in connection with the workshop enquiry will be stored solely for internal processing.

 

11. Download of brochures

(1) Purpose

On our website you can download brochures, flyers and other documents. After the form has been filled out and submitted, Chromsystems will send the link to download the desired document to the email address provided.

(2) Data collected

The following data is collected and stored when downloading brochures (fields marked with * are mandatory): title, name*, company/institution*, country*, your message, email address*, downloaded document.

(3) Reasons for collection

  • Sending the link to download the requested document
  • Sending personalised, country-specific product information

 (4) Disclosure to third parties

The data collected in connection with the brochure download will be stored solely for internal processing.

 

12. Use of Third Party Services and Cookies - Cookie Consent

We use the following carefully selected or system-related third-party services and cookies in order to meet legal requirements, to be able to execute functional processes on our pages in a stable manner and to measure user behavior on our website so that we can continuously improve.